How to choose B2B SaaS: A Blog by Cloo AI

Top skills for IT managers in 2024

Succeeding as an IT manager in 2024 requires a blend of technical expertise, strategic vision, and strong interpersonal skills. IT managers must excel in aligning stakeholders' goals through effective communication and managing diverse teams with emotional intelligence. Prioritizing cybersecurity is critical, with a focus on staying informed about emerging threats and developing robust security policies. Implementing AI tools effectively, navigating legal compliance, and choosing between cloud and on-prem solutions based on cost, security, and scalability are also key. Continuous learning and staying updated with the latest software tools are essential to drive innovation and maintain a competitive edge.

July 1, 2024
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Tech

AI in Phishing Detection 2024

Phishing, amplified by AI, poses an escalating cybersecurity threat that traditional defenses struggle to counter. AI's use in phishing makes attacks more sophisticated and challenging to detect. To combat this, AI enhances phishing prevention through machine learning for threat detection, natural language processing for content analysis, computer vision for scrutinizing images and attachments, behavioral analysis for spotting anomalies, personalized training, realistic simulations, and predictive analytics for proactive defense. Notable software categories utilizing AI for this purpose include secure email gateways (e.g., Proofpoint, Mimecast, Barracuda), intelligent email protection (e.g., Paubox, Virtru), security awareness training (e.g., KnowBe4, Hoxhunt), and SIEM solutions (e.g., IBM Security QRadar SIEM, Splunk). These AI-driven technologies significantly improve the detection, prevention, and mitigation of sophisticated phishing threats.

June 26, 2024
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Tech

An Honest Guide to Selecting an AI Customer Support Chatbot

Unlock the potential of AI customer service chatbots for enhanced efficiency and customer experience. From automating queries to offering personalized interactions, learn how to choose the right solution based on goals, industry fit, and automation needs. Seamlessly integrate with communication channels and evaluate features like ticketing systems and multilingual support. Utilize free trials with guidance from Cloo for a streamlined selection process.

March 1, 2024
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